Terms and Conditions

GDPR Privacy Policy of Arq Design Studio

Last updated: June 1, 2023

Introduction

Arq Design Studio is committed to protecting the privacy and security of your personal information. The information you share with Arq Design Studio allows us to provide you with the best experience using our products and services. We are dedicated to protect all the personal information we collect and helps ensure that personal information is handled properly.

Definitions

• Arq Design Studio
  Arq Design Studio means Arq Design Studio LLC, 320 Richmond St E, Toronto ON, Canada.
  
• GDPR
  General Data Protection Regulation Act.
  
• Data Controller
  Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
  
• Data Processor
  Data Processor means any natural or legal person who processes the data on behalf of the Data Controller.
  
• Data Subject
  Data Subject is any living individual who is using our Service and is the subject of Personal Data.
  

1. Principles for processing personal data

Our principles for processing personal data are:

• Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.
  

• Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.
  

• Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.
  

2. What personal data we collect and process

Arq Design Studio collects several different types of personal data for various purposes. Personal Data may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
  

Contact information that allows us to communicate with you, such as your name, username, mailing address, telephone number, email address or other addresses that allow us to send you messages.

Information about your interactions with Arq Design Studio, such as data collected when you:

• Use our products, services, or websites (including information collected using cookies and other data collection technologies described below),
  
• Communicate with us, such as if you contact our customer relationship management softare, Honeybook. Honeybooks Privay Policy can be found here
  
• Participate in promotions or programmes,
  
• Opt in or out of marketing or offers, and other activities.

3. How we use the personal data

Arq Design Studio uses the collected personal data for various purposes:

• To provide you with services
• To notify you about changes to our services and/or products
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To detect, prevent and address technical issues
• To gather demographic data to use in our advertising

Our websites may enable you to interact with us and others via social media platforms, such as Facebook, Twitter, Pinterest and Instagram. We may also collect information from publicly available sources, such as social media sites, as permitted by the site’s terms of service. Please read the social media platform’s privacy statement to understand your privacy and data sharing choices.

We may display interest-based ads to you when you are using platforms such as Facebook and Google when you engage with us as described herein. These platforms allow us to personalise the ads that we display to you. We do not share any of your personal information with these platforms for ad-targeting, although we may convert your email address into a unique number that can be matched by the platform with its user to allow the delivery of the advertising. Additionally, although we do not provide any personal information to these platforms, they may gain insights into individuals who respond to the ads we serve.

4. Legal basis for collecting and processing personal data

Arq Design Studio legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:

• Arq Design Studio needs to perform a contract with you
• You have given Arq Design Studio permission to do so
• Processing your personal data is in Arq Design Studio legitimate interests
• Arq Design Studio needs to comply with the law
  

5. Retention of personal data

Arq Design Studio will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.

Arq Design Studio will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data protection rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you
• The right of rectification
• The right to object
• The right of restriction
• The right to data portability
• The right to withdraw consent
  

7. Network Advertising Initiative (NAI)

The Network Advertising Initiative (NAI) opt-out page has information on where you can learn more about tailored online ads and your choices to opt out.

Adobe Marketing Cloud

We may market to you via “targeted” or “interest-based” tailored ads based on your interests and activities online. Privacy choices for Adobe Marketing Cloud can be found here.

Facebook cookies and advertising

More information about Facebook cookies, advertising and opt-out choices

Twitter cookies and advertising

More information about Twitter cookies, advertising and options to opt-out

Mobile Terms of Service

The Arq Design Studio mobile message service (the "Service") is operated by Arq Design Studio (“Arq Design Studio”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Arq Design Studio’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Arq Design Studio through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Arq Design Studio. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18667941842 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Arq Design Studio mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18667941842 or email hello@arqdesign.studio.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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